Shipping & Returns

Delivery Time

The delivery time of your order depends on the availability of the product:

• Photo frames, floating frames, puzzle frames, poster frames, poster hangers and mounts are usually in stock. For these products, the delivery times shown in the table below apply.

• Posters, artworks and photo wallpapers: If the product is marked as in stock, the delivery times from the table below also apply. If the product is not in stock, an alternative estimated delivery time will be shown on the product page.

  We do our utmost to deliver your order as quickly as possible.

Shipping Costs & Delivery Times by Country

We also ship to other countries. Below you will find an overview of the shipping costs and delivery times for items that are in stock.

* If you order multiple items, you only pay shipping costs once.
* Is your country not listed? No problem! Delivery to other countries is often possible. Please feel free to contact us for the available options.

Adjusted delivery times during public holidays
Below is an overview of adjusted order processing and delivery times during UK public holidays. On these days, no orders will be processed and no deliveries will be made by DPD.

• Thursday, 1 January 2026 — New Year’s Day
• Friday, 3 April 2026 — Good Friday
• Monday, 6 April 2026 — Easter Monday
• Monday, 4 May 2026 — Early May Bank Holiday
• Monday, 25 May 2026 — Spring Bank Holiday
• Monday, 31 August 2026 — Summer Bank Holiday
• Friday, 25 December 2026 — Christmas Day
• Saturday, 26 December 2026 — Boxing Day

Returns

You have the right to cancel your order within 14 days without giving any reason. The cancellation period expires 14 days after the day on which you, or a third party appointed by you (other than the carrier), receive the goods.

To exercise your right to cancel, you must inform us of your decision by means of a clear statement (for example by post or email). You may use the model cancellation form (download form), but this is not obligatory.

You are only liable for any reduction in value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Returns of custom-made products
Products purchased via “custom photo frames” from Your Decoration are made according to your specifications. The right to cancel does not apply in this case. The sale becomes final once payment has been successfully completed.

Effects of cancellation
If you cancel your order, we will reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days after we have been informed of your decision.

If you return only part of your order, the delivery costs will not be refunded. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.

You must send back the goods without undue delay and in any event no later than 14 days from the day on which you inform us of your cancellation.

Summary:
- Return within 14 days
- Full refund of the purchase amount
- Return shipping costs are at your own expense

How do I return an item?
You can send the product to:
YOUR DECORATION
@Salesupply Returns
Unit 1,  Station Court, Station Lane
Hethersett NR9 3AY
United Kingdom

However, we kindly ask you to contact us first before returning an item. We are happy to help find the best solution — often a return is not necessary.

You can contact us via the form below or by phone through our customer service on 0031-85 208 2512.